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Visitor Experience Centre

Your first stop for tourism information, locally made gifts and rotating exhibits in the heart of downtown Hamilton

Welcome to Hamilton

In 2022, the City of Hamilton’s Tourism and Culture Division received funding from FedDev Ontario to create a new mixed-use tourism, exhibition and programming space called the Visitor Experience Centre. 

This new space was designed to provide the highest quality experience for tourists and locals, showcasing Hamilton’s rich cultural heritage and providing meeting and event space for the City and its community partners.

The Visitor Experience Centre hosts a program of rotating exhibits that are free to visit.

Discover the Visitor Experience Centre

In late fall, 2023, Mayor Andrea Horwath visited the inagural exhibition at the Visitor Experience Centre on 28 James St. N.  In this video she explores Moving Forward, Looking Back: why heritage conservation matters to Hamilton and shares her personal memories of the historic Lister Block building.

Exhibitions at the Visitor Experience Centre

The Visitor Experience Centre offers a diverse program of temporary exhibitions that are free to visit.

Now On Display

Take a Ride with HSR: 
Celebrating 150 Years of Connections

Visitors are invited to explore this special anniversary exhibit and discover HSR’s legacy, view never-before-exhibited artifacts and photographs and look forward to Hamilton’s bright transit future.

This free, public exhibition will be on display at the Visitor Experience Centre May 21 through December 21, 2024. The Centre is open Tuesdays through Saturdays from 10am-4pm.

Discover the Visitor Experience Centre

Events at the Visitor Experience Centre

Selected upcoming events at the Visitor Experience Centre are featured below. For a full listing of events at all Hamilton Civic Museum sites, check out our Events page.

Current Month

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Contact & Site Info

Visitor Experience Centre
28 James St N, Hamilton, Ontario, L8R 2K1 

Call  905-546-2666
Email [email protected]


Admission to the Visitor Experience Centre is free.

Hours & Accessibility

Open year-round, Tuesday through Saturday, 10am - 4pm.

Closed Sundays, Mondays and all statutory holidays.

The Visitor Experience Centre is fully accessible.

Create & Celebrate

Programs & Workshops

Hamilton Civic Museums is proud to offer a variety of different programs and workshops - from curriculum based learning adventures, to group tours and specialized experiences for Scouts, Guides and community groups. 

For curriculum based school programs, click here

For group tours, click here

Check out our events listings for guided tours, workshops and other museum experiences. For museum events, click here

Venue Rentals

Weddings & Event Venue Rentals

Nationally renowned cultural sites provide distinctive settings for your special event. The revitalization of heritage buildings at some of the city’s finest historic sites has resulted in the creation of indoor and outdoor gathering places like no other. Presented in varying styles from the early 1800s to modern day, each venue exudes its own charm and appeal. Locations include:

  • a Coach House on the estate of Canada’s pre-confederation ‘Prime Minister’
  • a former Stable converted to a cottage-style retreat in the very heart of the city
  • a modern Cellar beneath a Gage family homestead built in 1818
  • an 1859 Woodshed with old-growth wooden beams and gracefully arching trusses
  • one of the finest pieces of stone architecture in Ancaster built in 1871
  • a classical pavilion crowned by a cupola
  • Expansive green spaces, tended gardens and captivating landscapes 

Click here to learn more

Birthday Parties

Birthday parties are very popular and space is limited, so book early to avoid disappointment. Decorating varies from site to site, please inquire at the time of booking.

Click here to learn more


The purchase of a $205 permit is required for all outdoor photography involving 10 or more people. Please call the museum to book your time.

Let's stay connected!

There are three ways to reach Hamilton Civic Museums

1. Sign up for “The Linc”, the Hamilton Civic Museums newsletter, to learn more about upcoming programs and events.

By submitting this form, you are consenting to receive marketing emails from: City of Hamilton - Hamilton Civic Museums, 28 James Street North, 2nd Floor, Hamilton L8R 2K1, CA, You can revoke your consent to receive emails at any time by using the Unsubscribe link, found at the bottom of every email.

2. Follow us on Social Media.

3. Share a story of Hamilton’s history.

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