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Visitor Experience Centre

Your first stop for tourism information, locally made gifts and rotating exhibits in the heart of downtown Hamilton

Welcome to Hamilton

In 2022, the City of Hamilton’s Tourism and Culture Division received funding from FedDev Ontario to create a new mixed-use tourism, exhibition and programming space called the Visitor Experience Centre. 

This new space was designed to provide the highest quality experience for tourists and locals, showcasing Hamilton’s rich cultural heritage and providing meeting and event space for the City and its community partners.

The Visitor Experience Centre hosts a program of rotating exhibits that are free to visit.

Events at the Visitor Experience Centre

Upcoming events at the Visitor Experience Centre are featured below. For a full listing of events at all Hamilton Civic Museum sites, check out our Events page.

Hamilton Civic Museums are launching a new, refreshed online registration system for events, programs and workshops on February 3, 2025.  We thank participants for their patience during this time. Please note, as of February 3, general admission tickets will be available for purchase in-person only at the museums. We are working on a user-friendly online solution. Hamilton Public Library cards are still accepted in-person at the museums. Cardholders receive free general admission.

Our team is happy to provide support during this process. Please email [email protected] with any questions.

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Contact & Site Info

Visitor Experience Centre
28 James St N, Hamilton, Ontario, L8R 2K1 

Call  905-546-2666
Email [email protected]

Admission

Admission to the Visitor Experience Centre is free.

Hours & Accessibility

Open year-round, Tuesday through Saturday, 10am - 4pm.

Closed Sundays, Mondays and all statutory holidays.

The Visitor Experience Centre is fully accessible.

Exhibitions at the Visitor Experience Centre

The Visitor Experience Centre offers a diverse program of temporary exhibitions that are free to visit.

Now On Display

Take a Ride with HSR: 
Celebrating 150 Years of Connections

Visitors are invited to explore this special anniversary exhibit and discover HSR’s legacy, view never-before-exhibited artifacts and photographs and look forward to Hamilton’s bright transit future.

This free, public exhibition will be on display at the Visitor Experience Centre May 21 through December 21, 2024. The Centre is open Tuesdays through Saturdays from 10am-4pm.

Explore the Visitor Experience Centre with Mayor Horwath

In late fall, 2023, Mayor Andrea Horwath visited the inagural exhibition at the Visitor Experience Centre.  In this video she explores Moving Forward, Looking Back: why heritage conservation matters to Hamilton and shares her personal memories of the historic Lister Block building.

Discover the Visitor Experience Centre

Let's stay connected!

There are three ways to reach Hamilton Civic Museums

1. Sign up for “The Linc”, the Hamilton Civic Museums newsletter, to learn more about upcoming programs and events.

By submitting this form, you are consenting to receive marketing emails from: City of Hamilton - Hamilton Civic Museums, 28 James Street North, 2nd Floor, Hamilton L8R 2K1, CA, http://www.hamilton.ca/museums. You can revoke your consent to receive emails at any time by using the Unsubscribe link, found at the bottom of every email.

2. Follow us on Social Media.

3. Share a story of Hamilton’s history.

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We preserve and present the many untold stories of Hamilton and Hamiltonians in a sustainable, accessible, inclusive and engaging manner. Through this virtual platform, we empower residents and community members as collaborators and co-creators in bringing their histories to life. The Hamilton Civic Museums are equal parts physical, mobile and virtual.

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